FAQ

Q. Will you place ads on my site?: A. We will NOT place ads on your site.
Q. What is "HS"?: A. HostSimple.com
Q. Do you allow sites to advertise for money, on their web site?: A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?: A. Currently only PayPal is accepted as payment method.
Q. Are your server's Unix, or NT?: A. 1.0 (RC1), 5.2.11, 2.2.14
Q. Do you allow adult sites?: A. No, adult sites are not allowed.
Q. Is tax included with my monthly or yearly plan?: A. Yes, tax is included within the price.
Q. What control panel do you use and do you have a demo?: A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username demo, and the password demo.
Q. Can I pay monthly?: A. Yes, you may pay monthly
Q. How long does it take to setup my account?: A. Your account will be setup within 24 hours of ordering.
Q. Are there any hidden costs, or setup fees?: A. No
Q. Do you offer telnet or shell access?: A. No due to security reason's we do not offer telnet or shell access.You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.
Q. Can I password protect directories?: A. Yes you can password protect directory's within CPanel.
Examples of unacceptable material on all Shared Hosting servers include:: •Topsites •IRC Scripts/Bots •Proxy Scripts/Anonymizers •Pirated Software/Warez •Image Hosting Scripts (similar to Photobucket or Tinypic) •AutoSurf/PTC/PTS/PPC sites •IP Scanners •Bruteforce Programs/Scripts/Applications •Mail Bombers/Spam Scripts •Banner-Ad services (commercial banner ad rotation) •File Dump/Mirror Scripts (similar to rapidshare) •Commercial Audio Streaming (more than one or two streams) •Escrow/Bank Debentures •High-Yield Interest Programs (HYIP) or Related Sites •Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme) •Sale of any controlled substance without prior proof of appropriate permit(s) •Prime Banks Programs •Lottery Sites •MUDs/RPGs/PBBGs •Hateful/Racist/Harassment oriented sites •Hacker focused sites/archives/programs •Sites promoting illegal activities •Forums and/or websites that distribute or link to warez/pirated/illegal content •Bank Debentures/Bank Debenture Trading Programs •Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com) •Mailer Pro.
Zero Tolerance Spam Policy: We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists" and purchased lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.
Cancellations and Refunds: HS reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice.
Price Change: The amount you pay for hosting will never increase from the date of purchase. We reserve the right to change prices listed on HS, and the right to increase the amount of resources given to plans at any time.
Disclaimer: HS shall not be responsible for any damages your business may suffer. HS makes no warranties of any kind, expressed or implied for services we provide. HS disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by HS and its employees.
Payment Information: You agree to supply appropriate payment for the services received from HS, in advance of the time period during which such services are provided. You agree that until and unless you notify HS of your desire to cancel any or all services received, those services will be billed on a recurring basis. This includes when accounts are suspended. When an account's invoices are paid outside of the 10 day grace period, invoices will not be automatically generated. However, after the customer notifies HS of his or intent to resume service, invoices will be manually generated and payment expected for the time the account was suspended.
Account Setup / Email on file: We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) in case of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. If you have a domain name registered with GoDaddy.com
or others, it is your responsibility to ensure that the contact information for your domain account and your actual domain name(s) is correct and up-to-date. HS is not responsible for a lapsed registration due to outdated contact information being associated with the domain. If you need to verify or change this information, you should contact our sales team via email. Providing false contact information of any kind may result in the termination of your account. In dedicated server purchases or high risk transactions, it will be necessary to provide government issued identification and possibly a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent in nature and be denied.